Privacy Policy
Cheshire House & Estate Clearance Last updated: 16 August 2026
1. Introduction
Cheshire House & Estate Clearance (“we”, “us”, “our”) is committed to protecting your
privacy and handling your personal information with care, respect and transparency.
This Privacy Policy explains how we collect, use, store and protect your personal data
when you:
• contact us about house clearances
• use our bereavement or sensitive clearance services
• purchase items from our online shop
• communicate with us by phone, email, website or social media
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data
Protection Act 2018.
2. Who we are
Cheshire House & Estate Clearance is a general partnership based in Cheshire, providing:
• House & estate clearances
• Bereavement and sensitive clearances
• Online retail of second-hand goods
We are registered with the Information Commissioner’s Office (ICO) under registration
number:
ICO Registration: C1981315
3. The personal data we collect
We may collect the following information:Information you provide directly
• Name
• Address
• Email address
• Phone number
• Details relating to a clearance request
• Access instructions for a property
• Payment information (processed securely via third-party providers)
• Any information you choose to share during bereavement or sensitive clearances
Information collected automatically
• Website usage data (cookies, analytics)
• IP address
• Device and browser information
Information collected during clearances
During bereavement or sensitive clearances, we may handle personal items or documents
found within a property. We do not retain or record personal information from these items
unless legally required (for example, identifying documents that must be returned to the
family or executor).
4. How we use your information
We use your personal data to:
• Respond to enquiries
• Provide clearance services
• Arrange appointments and access
• Process payments and issue receipts
• Manage online shop orders
• Communicate updates about your booking
• Comply with legal obligations (for example, waste transfer notes)
• Improve our website and services
We will never sell your data or share it for marketing purposes.
5. Sensitive and bereavement–related information
We understand that bereavement clearances involve emotional and personal
circumstances. Any information you share with us about your situation is treated with
strict confidentiality.
We will:
• Only use this information to provide the service you have requested
• Never disclose sensitive details to third parties
• Handle all belongings with dignity and respect
• Set aside personal or sentimental items for you or the executor
6. Legal basis for processing
We process your personal data under the following lawful bases:
• Contract – to provide the services you request
• Legal obligation – waste disposal, record-keeping, accounting
• Legitimate interests – running and improving our business
• Consent – for optional communications or when you choose to share additional
information
7. How we store and protect your data
We take data security seriously. Your information is stored securely using:
• Encrypted devices
• Password-protected systems
• Secure payment processors
• Restricted access within our partnership
We only keep your data for as long as necessary to fulfil the purpose it was collected for, or
to meet legal requirements.
8. Sharing your information
We may share your data with:
• Payment processors (e.g., Shopify Payments, PayPal)
• Delivery companies (for online shop orders)
• Waste disposal partners (for legal documentation only)
• Law enforcement or regulatory bodies if required by law
We do not share your data with advertisers or third-party marketers.
you can download a copy of our registration certificate here
9. Your rights
Under UK GDPR, you have the right to:
• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Request a copy of your data
• Withdraw consent (where applicable)
To exercise any of these rights, contact us using the details below.
10. Cookies & website tracking
Our website may use cookies to improve your browsing experience and analyse usage. You
can manage or disable cookies through your browser settings.
11. Contact us
If you have any questions about this Privacy Policy or how your data is handled, please
contact:
enquiries@cheshirehouseclearances.co.uk
Information Commissioner’s Office (ICO)
If you are unhappy with how we handle your data, you have the right to contact the ICO:
Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK95AF
Website: www.ico.org.uk Telephone: 0303 123 1113
12. Updates to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this
page with an updated revision date.
